FAQ
EST Gear offers “a no questions asked return or exchange policy” and “Lifetime Replacement Warranty” to every product purchased. Please email us at support@estgear.com or visit the Warranty Page and we'll respond within the next business day.
Yes we do. Please email support@estgear.com to receive a 20% discount on your entire order at checkout.
This offer is eligible for:
Current & former U.S. military
Military spouses & dependents
First responders including law enforcement, fire, and EMS
Federal, state, and local government employees
Teachers (K-12 and University teachers/staff)
Returns and Exchanges
All returns must be initiated 50 days from the original order date. Please email us at support@estgear.com or visit your account page to initiate a quick, easy, and free return. You will be refunded to your original form of payment within 7-10 business days.
You can visit your account page to initiate a quick, easy, and free return. You will be able to print a prepaid return label. You can also email us at support@estgear.com for more help with your return.
Shipping
Delivery times can vary depending on the shipping method selected in checkout and the destination of your package. If you selected our free shipping option, please note that it can take up to 5 business days to arrive. Faster shipping options are available during checkout. Generally speaking orders are delivered within 2 - 3 business day.
Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing information can delay the shipment of your order.
We ship internationally!
You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website.
All orders are shipped on the next business day. You’ll receive a shipment notification email with a tracking number as soon as your package is on its way. Generally speaking orders are delivered within 2 - 3 business day.
Contact
Please email any questions you may have to support@estgear.com
For all warranty related issues please email us at support@estgear.com or visit the Warranty Page and we'll respond within the next business day.